Tri-City Health Center Serving the Underserved Since 1970

Associate Development Director

The Associate Development Director provides leadership and vision to the agency’s individual donor, corporate and planned giving programs; and fundraising events. Projects and establishes annual income goals. Creates, implements, and evaluates agency-wide strategy to attain income goals from individual donor and corporate solicitation, annual, capital and planned giving programs, public relations, and major events. Works as a team leader with the Development Director, CEO, and Board members to cultivate prospects and solicit major gifts.

Required:

BA/BS and 3+ years in individual donor development, including the responsibility for resource development, excellent analytical skills and demonstrated ability to meet revenue goals.

Versed in gift management and stewardship; experienced in planning and executing major fund raising campaigns and events; excellent communication skills and ability to engage donors in-person and in writing through articulate, compelling, and well reasone

Able to investigate and assess the giving potential of prospective donors.

Outstanding leadership, interpersonal, and mentoring skills, including the ability to work well with senior staff and board members

Energetic, creative, resourceful, and willing to work flexible hours including weekends and evenings as needed to seek increased contributions.

Exceptional organizational skills, including budgeting, with the ability to work on deadline and manage multiple assignments at once. PC proficiency (MS Office Suite) required. Especially facility w/ Word and Excel and with fundraising database manageme

Preferred:

Health care background, preferably in advocacy and/or program development

Bilingual/Bicultural

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Behavioral Health Director

Under limited supervision, the Behavioral Health Director is primarily responsible for and provides oversight for the management, budget, coordination, short and long-term direction and other administrative functions for Tri-City Health Center’s behavioral health programs. Develops and maintains procedures, protocols, and systems on an on-going basis to ensure the program’s relevance, usability, and sustainability for patients, clinic staff and funders. The incumbent will need to work collaboratively with the medical, behavioral health and ancillary service providers (nutritionist, case managers, health educators, etc.) regarding the patients’ medical and behavioral health issues. Develops and implements operational improvements as it pertains to the integration of behavioral health into primary care. Interviews, hires, trains, supervises and evaluates behavioral health staff, including interns. Monitors, evaluates and reports on the progress of the behavioral health programs.

Required:

Master’s degree in Social Work form an accredited college or university and current license as an LCSW in the State of California, or PhD in Psychology and license as a Psychologist in the State of California.

Five years of directly related experience.

Experience in a leadership role indicated by successfully forming a team that is highly productive and demonstrates collaborative relationships with multi-disciplinary teams.

One year of supervisory experience or as lead person overseeing the implementation of a program of significant size and scope.

Proficient in Microsoft Office products including Power Point, Excel, Word or equivalent software products.

Preferred:

Community or Public Health experience.

Grant and budget experience.

Bilingual

Specialized training and experience in the principals of integrating behavioral health assessment and treatment in the primary care setting.

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Chief Medical Officer

The Chief Medical Officer will lead the recruitment and retention efforts for 17 Provider full-time equivalents, evaluate our physicians, physician assistants, nurse practitioners and other ancillary medical personnel as well as provide comprehensive, coordinated primary and preventive health care services to a diverse patient population across the patients lifespan. In performing this work, the Medical Officer ensures execution of our mission in “delivering excellent health services in a caring, nurturing, and respectful atmosphere; promoting optimal heath, eliminating preventable diseases, and improving the quality of life for every individual and family in our community.”

The Chief Medical Officer’s responsibilities will be spent splitting his/her time between clinical practice and administrative duties. The Chief Medical Officer will be responsible for creating an atmosphere of team spirit and cooperation among medical providers and other Tri-City Health Center staff, assisting medical providers in achieving their professional and practice goals, assessing provider productivity, clinic strategic planning, and ensuring clinic compliance with performance standards and will lead and/or participate in Medical Peer Review and other TCHC Committee activities, including involvement with local and regional efforts to improve and promote optimal healthcare for our community.

Required:

Minimum ten years of experience as physician in a primary care setting.

Valid California medical license, preferably in Family Practice, Pediatrics, or Internal Medicine, and in good standing with the Medical Quality Control Board of the State of California.

Five years of experience in healthcare leadership that includes supervision of physicians and management within a health care delivery system.

Experience with peer review and medical policy/procedure development.

Current Drug Enforcement Agency (DEA) License.

Preferred:

Master

Experience in public or community health with a multi-cultural patient population.

Knowledge of JCAHO and/or JCI standards.

Bilingual

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Development Specialist - Grants Management

The Development Specialist supports Tri-City Health Center’s (TCHC) Development Department in the timely submission of grant applications and reports. Under the general supervision of the Development Director, writes grant proposals, tracks progress to meets grant reporting requirements, manages grant work planning with internal and external stakeholders to identify needs, gathers information and assembles project/program teams to assure Grants submission and reports are completed by their due dates. Along with appropriate staff, the Development Specialist has responsibility for, and demonstrates sound judgment in, key areas of grant compliance. The Development Specialist: provides grant budgeting assistance to include modifications, spend-down monitoring, and allocation adjustments; completes donor research to identify prospective government, foundation and corporate grant funding opportunities and maintains comprehensive and updated inventory on all grants submitted; and may be asked to assist Development staff in fundraising activities.

Required:

Bachelors degree or equivalent work related experience

Over three years direct grant development experience planning, coordinating and managing grant-funded program(s) in a non-profit organization.

Grant writing experience, including federal grants.

Experience with budget development and/or management.

High proficiency in MS Office Products and proven exceptional grant writing skills.

Preferred:

Understanding of Policy Information Notice 98-23: Health Center Program Expectations.

Multi-lingual/multi-cultural a plus

Volunteer/intern supervision or other related experience.

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Information Technology Director

Tri-City Health Center, a non-profit health center located in Fremont, California (San Francisco Bay Area), is looking for an Information Technology Director (IT Director) to provide technology vision and leadership in the development and implementation of the organization-wide information technology (IT) program. The IT Director will lead Tri-City Health Center (TCHC) in planning and implementing information systems and ensuring a secured network to support both distributed and centralized clinical and business operations. The IT Director will also achieve the most effective and cost beneficial organization-wide IT operations while accomplishing TCHC’s goals and objectives.

• Provides strategic and tactical planning, development, evaluation, and coordination of the information and technology systems for TCHC. • Attends to and participates in meeting TCHC’s daily operational IT requirements. • Facilitates communication between staff, management, vendors, and other technology resources within the organization. • Oversees the back office computer operations of TCHC’s information system, including local area networks and wide-area networks. • Responsible for the management of multiple information and communications systems and projects, including voice, data, imaging, and office automation. • Designs, implements, and evaluates the systems that support end users in the productive use of computer hardware and software. • Develops and implements user-training programs. • Oversees and evaluates system security and back up procedures. • Supervises the Network and Security Administrator and Help Desk Support Technician.

Required:

Bachelor’s degree in Computer Science or related field

A minimum of 5 years of progressive experience working in an IT operation

A minimum of one year experience functioning as an IT Director, IT Department Manager or other Senior level IT position

In-depth knowledge and hands on experience with XP/Vista, MS Office operating environments and with other Microsoft office applications

Thorough understanding and experience working with networking TCP/IP protocols and understanding of database concepts

Experience with systems design and development from business requirements analysis through to day-to-day management.

Proven experience in IT planning, organization, and development

A progressive, visionary leader with significant experience in IT strategic planning

IT professional that has a strong track record in running a highly service-oriented IT organization that consistently meets its goals

Preferred:

Master’s degree in Information Technology or Health Administration with specialization in Health information, Public Health, Business Administration, Computer Science or related field is highly desirable

Experience working as an IT Director or IT Manager in a health care setting

Line and Matrix Management experience

In- depth knowledge of community health care operations and pertinent MIS solutions

Experience with Electronic Health Records (EHR) conversion

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Internal Referrals Clerk - Spanish Speaking Required

Provides administrative support for the clinic’s dental and internal referrals program. Receives and processes patient referrals from medical providers for dental and other internal referral services. Enters referral data into practice management system, schedules appointment for internal referral and notifies patient of referral status. Runs weekly reports to identify patients in need of dental referrals and creates referral in practice management system. Utilizes referral tracking system to monitor referral status, conduct follow-up calls and appointment scheduling as needed. Work flexible schedule and overtime, as necessary.

Required:

High School Diploma or Equivalent

Three months customer services experience

Six months experience working in a medical clinic utilizing basic medical terminology

Six months experience using a medical database program that includes entering, deleting, and reporting on the patient database

Bilingual – Spanish

Proficient in Microsoft Office products including Excel, Word, and Outlook

Preferred:

Community or public health experience

Merritt medical practice management system experience

One year experience as medical office administrative assistant

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Medical Billing Specialist - Temporary

The Billing Specialist will process billing to third party funding sources, and assist with financial and statistical records for the agency. Collect medical encounters throughout the day, perform financial audits by verifying charges, payments, discounts and balances, and prepare batches for input into appropriate funding sources. Enter financial and billing data in computer program and verify. Classify, code, balance and input cash receipt journal entries. Review Explanation of Benefits (EOB) and make corrections as indicated, research and resubmit when applicable. Produce and review aging reports and perform collection calls as necessary. Provide customer service to patients regarding medical bill inquiries. Assist with month-end close and reporting functions.

This position will begin in October and may last for up to 7 months.

Required:

High School Diploma or equivalent

Two years college or business school (emphasis in accounting preferred) or equivalent work experience

Experience with medical billing in a clinical setting

Experience with data entry and ten-key calculator by touch

Preferred:

One year experience in medical billing

Extensive experience and knowledge of medical billing/coding (ICD-9, CPT’s, RVU’s, medication management) and electronic medical records systems and regulatory requirements

Medicare and Medi-Cal billing experience

Community or Public Health clinic billing experience

Bilingual: Spanish

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Member Services Clerk - Spanish Speaking Required

Member Services Clerks will identify, screen and assist patients with the enrollment process for insurance programs offered at Tri-City Health Center. Complete enrollment and eligibility requirements for Medi-Cal, Health Families, Family PACT, CalKids, AIM, and other TCHC programs and community resources. Provide advocacy and direct assistance for current and potential TCHC patients as it relates to health care access. Obtain and share information about community resources and programs with patients. Work a flexible schedule to include evenings and weekends.

Required:

High School Diploma or equivalent

Six months medical eligibility experience, experience related to the duties and responsibilities specified may be substituted.

Six months customer service experience

Bilingual - Spanish

Preferred:

Two years medical eligibility clerk experience

Experience in community or public health.

Knowledge of Medi-Cal, Healthy Families, and other community health care coverage programs.

I-2-I, One-E-APP, Merritt or other medical practice management program

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Nurse Practitioner – Family Practice - Urgent Care

This is a 30 - 37.5 hour per week position to provide Urgent primary medical care to Tri-City Health Center (TCHC) patients following clinic protocols and policies. Bilingual - Spanish Speaking preferred, experience or interest in HIV care a plus.

Perform medical examination and evaluation, diagnosis, treatment, follow-up consultation and request referrals for specialist services, labs and tests as necessary. Identify, evaluate and address disease prevention and health promotion issues for patients while administering quality care. Educate patient and/or family about preventive care, medical issues, diagnosis and use of prescribed medical treatments and/or medications. Maintain legible, accurate and confidential medical records in compliance with state regulatory standards and clinic policies and procedures. Work in an independent and interdependent relationship with members of the medical staff, which allow for consultation, collaboration or referral. Work schedule may include evenings and Saturdays.

Required:

Bachelor’s Degree

Nurse Practitioner License – Current in California

Basic Life Support Certificate (CPR)

Certified by the American Academy of Nurse Practitioners (AANP) or American Nurse Credentialing Center (ANCC)

Must pass a pre-employment criminal background check.

Preferred:

One year of directly related experience

Community or Public Health experience

Bilingual - Spanish preferred

HIV experience a plus

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Patient Services Clerk - Outbound Calls - Spanish Speaking Required

The Patient Services Clerk - Outbound Calls is responsible for internal referral appointment scheduling as well as the management and completion of appointment rescheduling and lab result appointment scheduling following TCHC guidelines. Enters data and provides monthly reports for lab result appointment information and appointment cancellations. When scheduling appointments verifies, screens for program eligibility and updates patient demographics in practice management system. As directed by manager, when outbound call responsibilities are complete, provides back-up support for the phone room and front desk functions with duties that will include but are not limited to: screen and schedule patient appointments based on medical need and established appointment scheduling guidelines, register patients for appointments by giving appropriate form, verify eligibility, open medical encounter and collect appropriate payment. Answers general questions, information requests and provides resource materials. Work flexible schedule to include evenings and weekends.

Required:

High School Diploma or equivalent

Minimum of three months medical office experience or similarly related experience in a customer service setting.

Proficient in Microsoft Office products including Excel, Word and Outlook

Bilingual – Spanish

Preferred:

One year medical office experience

Community or public health experience preferred

Merritt or other medical practice management program

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Registered Dietitian - Bilingual Spanish Speaking

The Registered Dietitian will prevent and treat illness by promoting healthy eating habits and recommending dietary modifications. Provide nutritional services by assessing patients’ individual needs and developing, implementing and evaluating nutrition programs. Counsel patients on nutritional practices designed to prevent disease and promote good health. Instruct patients and their families in nutritional care plans to include diet modification, grocery shopping and food preparation. Work with medical providers and other ancillary care providers to coordinate medical and nutritional needs.

Required:

Bachelor's degree in dietetics, food and nutrition, or a related field.

Current certification as a Registered Dietitian with American Dietetics Association (ADA).

Bilingual – Spanish

Preferred:

One year of directly related experience.

Experience in public health or community health.

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RN - HIV Primary Care Coordinator

This is a part-time position: 2 days a week - Wednesday 9:30 - 6:00, Thursday 8:30 - 5:00.

Responsible for coordinating primary medical care, patient education, and treatment adherence for HIV+ and all State Street patients, and to interface with other entities including specialty care providers, pharmacies and other Bay Area clinics and hospitals to assure access to care. Provide medical services in conjunction with the HIV Provider, including patient assessment and routine lab procedures. Coordinate specialty care and other needed services for patients and assure follow-up with medical Care Plan. Provide patient education in group settings and one-on-one. Participate in bi-weekly case conferences with HIV Care Team and work in collaboration with Case Managers and Client Services Advocates to maintain HIV clients in care, establish maximum use of client entitlement and insurance programs, and coordinate the flow of services for each patient. Represent agency at HIV ACCESS network meetings and at other meetings required by funders of HIV medical program. Maintain documentation for case reporting as required.

Required:

Certified Phlebotomist, Registered Nurse

Minimum of one year prior work related experience in medical clinic environment

Preferred:

Experience working with patient management software programs

Nurse Practitioner

Community health center work related experience

Prior work related experience with HIV+ populations, active substance users, homeless individuals, and other vulnerable group

Bilingual; Spanish highly desirable

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Site Manager – Teen Clinic / Title X Manager

Site Manager – Teen Clinic / Title X Manager Under the general direction of the Senior Manager - Clinic Operations, plan, organize, supervise, direct, and monitor day-to-day operational activities of the Teen Clinic to maintain smooth operations and allow staff to provide high quality and timely care and services to patients. Hire, train, and evaluate department staff. Responsible for addressing and resolving day to day issues impacting clinic inefficiencies in patient flow by addressing system problem in a resourceful and effective manner. Make scheduling adjustments necessary to improve or achieve optimal patient flow. Develop, review, implement, maintain and monitor the Teen Clinic policies and procedures. Monitor staff for safety and compliance related issues. Guide department staff on effective customer service techniques. Provide leadership in establishing and maintaining a professional and respectful environment that supports teamwork while promoting the dignity, privacy and confidentiality of patients, their families, co-workers and volunteers. Participate in the annual budget and business plan development process. Work closely with Clinical Operations staff to support and achieve TCHC’s goals and objectives including organizational quality and patient-centered care.

In cooperation with the Quality Director, Chief Medical Officer, and Senior Manager - Clinic Operations, develop, implement, maintain and monitor TCHC’s medical and administrative policies and procedures specific to Title X programs to ensure continuity of care and compliance with agency policies and procedures, state licensing, legal and funding agency requirements

Required:

BA or BS in public health or related field or equivalent work experience.

Family Planning Certificate

Minimum of one year experience in teen health education.

One year program management and supervisory experience; or three years lead experience in a community clinic or related public health setting.

Grant and budget experience.

Experience working with Merritt or other patient management software programs.

Proficient in Microsoft Office products including Power Point, Excel, Word or equivalent software products.

Preferred:

Masters in Public Health

Experience in the field of training, family planning and working with teens.

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Website Intern

The Website Intern that will create a “provider” module for our website as well as work to develop and update all other areas by working with the agency’s Chief Medical Officer (CMO), the Development Director, Marketing Specialist, and Information Technology (IT). Receives and implements update requests to maintain current information on TCHC website. Recommends and makes changes to achieve a user-friendly and accessible website. Designs, codes and tests technical solutions. This summer internship will last from 8 to 12 weeks.

Required:

A minimum of two years completed of a relevant course of study.

Understands the workings and logistics of a website and has created several from start to finish.

Understands character coding and how to avoid potential future problems.

Experience in .NET architecture, XML/XSLT, Javascript, CSS and HTML.

Working knowledge of XHTML Transitional or HTML, CSS, PHP

Use HTML, and CSS to abstract the look and feel of an experience from its content.

Apply the fundamentals of OOP as it relates to development and scripting.

Knowledge and Experience with content management system and data base driven technology, and structure query language (sql).

Preferred:

Community or Public Health experience.

Familiar with graphic editing in Photoshop a plus.

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