Tri-City Health Center Serving the Underserved Since 1970

Patient Guide

• Making an Appointment
• What to Expect when you Visit
• Confidentiality
• Emergencies
• Directions to TCHC
• Health Insurance Enrollment
• How to Pay for your Care
• Important Patient Policies
• Tests and Referrals
• Services

TCHC is committed to providing you with excellent health services in a courteous and professional manner. To ensure that you receive the best possible care we ask you to:

• make appointments in advance when possible
• be on time for your scheduled appointments
• call 24 hours in advance if you need to cancel an appointment
• notify TCHC of any changes in your telephone number or address
• always bring your insurance card or information to each appointment

Tri-City Health Center (TCHC) adheres to the following policies regarding patients and their care:

Non-Discrimination Statement

It is the policy of TCHC not to discriminate against any individual who presents for care to our hospitals or physician practices because of race, color, religion, age, ancestry, national origin, sex, sexual preference, handicaps, disabilities, marital or veteran status.

Patient Privacy

The Health Insurance Portability and Accountability Act (HIPAA) become law on April 14, 2003, to help protect the the privacy of patients. TCHC believes in its patients rights to protect their privacy.

Patient Rights and Responsibilities

TCHC is dedicated to the prevention of illness and committed to delivering quality medical care. To learn about your rights and responsibilities as a patient click here

Quality and Patient Safety

TCHC is committed to providing you with the best possible health care. As part of these efforts, we encourage you to take an active role in your treatment.

Releasing Patient Information

TCHC has specific procedures regarding loved ones who may want to receive more detailed updates about your condition. Federal privacy laws mandate that we only provide your specific health information to those individuals who are active in your care or that you elect to tell.

TCHC Supports Child Abuse Prevention

Because child abuse and neglect occurs in every community, TCHC is proud to partner with many local organizations to help prevent child abuse.

Making Health Care Decisions: Advance Directives

You have the right to make health care decisions about what treatment you wish or do not wish to receive. TCHC will honor your right to make such decisions; however, anyone may lose the ability to make health care decisions due to illness or an accident, and end-of-life health care decisions may come up at any time.